If you have an upcoming reservation with our office, your consent forms will be sent to you in your confirmation email. They can be filled out and submitted to us electronically. Please see below for policy info and After Care Instructions for our main procedures. Aftercare instructions will also be given to each client after services are completed, and emailed again during your follow up check.
RESERVATION DEPOSIT & POLICY
A 50% non-refundable deposit or a valid credit card on file is required in order to reserve time for all new services. The deposit will be credited toward the service fee on the day of your reservation.
IF THE DEPOSIT IS NOT RECEIVED UPON SCHEDULING OR BY THE END OF THE SAME BUSINESS DAY, IT WILL BE REMOVED FROM THE SCHEDULE WITHOUT NOTICE.
All purchases (deposits and full payments) are non-refundable. Balance is due at the time of your reservation. We accept the following forms of payment: Cash, Money Order, or Debit/ Credit Cards. We do not accept American Express. (3% transaction fee applies to credit cards)
A 48 hour notice is required to cancel or reschedule a reservation. If you fail to make changes to your reservation within the 48 hrs. your deposit will be subject to forfeiture and FULL PAYMENT WILL BE REQUIRED IN ADVANCE TO RESCHEDULE. No exceptions. If you need to reschedule an already existing reservation with more than 48 hrs. notice, you can carry your deposit over to the new reservation for 60 days. Clients who create a consistent history of cancelling and/or rescheduling maybe dismissed as a client.
If you are more than 10 minutes late for your reservation you will need to reschedule and you will forfeit your deposit. We encourage you to arrive a few minutes early to fill out client paperwork. If you are one of our many clients who travels for other counties or states, and hit unexpected traffic or delays, we ask that you please keep open communication with us so we can make proper adjustments.
Our scheduling is very structured. Our time, as well as our client's time, is very important. Sometimes a situation with the skin may arise that causes a reservation to run late. We kindly ask for your patience and understanding if this were to happen. We want to assure you that YOUR personal reservation time will never be shortened to make up for any service that may run late.
Skin Issues Affecting Services:
We understand that unforeseen circumstances in the skin may arise that could force you to postpone or reschedule your procedure. If you have a skin issue that you think could affect your service, please call us immediately. Communication is key. We would rather know in advance and reschedule you to another day when you can receive the best quality result.
If you DO NOT reschedule or contact us to help determine the proper course of action, you will lose your 50% deposit or be charged a cancellation fee of 50% to the card on file. Services will never be completed on skin that is in an unhealthy state or has open and healing lesions.
No Show Policy:
Any client that does NOT show up for a scheduled reservation will forfeit their deposit or be charged 50% of the full service fee to the credit card kept on file. Clients who do not show up for their reservation will be required to pay for any future reservations in full in advance. No exceptions.
A touch-up reservation is required 6-12 weeks after initial service date, for a fee of $100, per area, and up to $75 for each additional area touched-up in the same visit. If you NO SHOW for your touch up, a $50 NO SHOW Fee, Plus the Procedure Fee, will be due before being put back on the schedule.
Thank you for your understanding.